Q: I’m boarding my pet for the first time? What should I expect?
A: Your pet will adjust quickly to our boarding facility, our staff and routines. Feeding, cleaning, exercise, and kennel staff monitoring are all scheduled events that bring order and structure to the boarding experience.
You can do a lot to help prepare your pet for this environment in the days before your pet is to be boarded. First, establish a routine schedule of meal times and limit feeding to a maximum of twice daily. We will feed either in the morning or afternoon or both based upon your request.
Also we routinely quiet the kennel down after closing hours (after 7 PM) to give the pets adequate rest and comfort. It’s best if your evening schedule, in the week before boarding, is stable and consistent, and getting the pet(s) into a comfortable “wind down” to their day by 8 PM to 9 PM will enable them to adjust quickly to the kennel, once boarded.
Q: What are your rates?
A: Our rates are $26 per day for one dog, $22 per dog per day for multiple dogs, $18 per day for one cat, and $15 per cat per day for multiple cats. This is regardless of whether the animals have their own run/kennel or share with the other dog/cat in the family.
Q: Why did I get charged for Sunday? How are days calculated?
A: Most kennels are closed on Sundays, but as a courtesy to our clients, we have decided to provide checkout hours on Sunday afternoons from 2 PM to 7 PM. As animal lovers ourselves, we understand how eager you are to be reunited with your pet.
Rates are based on the day of boarding and not a 24 hour period of the pet’s stay. Therefore if you stay overnight with us, we charge two days of boarding. We do offer to waive the last day of boarding if you pick-up before 10 AM (except Sunday) or if you get a bath/groom.
Q: How long can my dog or cat board at Holiday Kennels? Do you discount for long-term boarding?
A: Boarding can be indefinite, although it suggested that any pet not be boarded over 90 days to affect the pets’ behavior. A long term boarder is required to pre-pay for each 30 days. There is a 10% discount for every 30-day stay, but these visits must be prepaid and we must have a credit card on file so that we can charge the boarding expense every 30 days.
Q: What requirements are there for boarding?
A: We require the following vaccinations for dogs: DHLPP, Rabies, Bordetella and H3N2 Canine Influenza Vaccination. We require the following vaccinations for cats: FVRCP, FELV and Rabies. We require that animals be well-behaved and not a nuisance or a danger to our staff.
Q: Can I come to your facility to inspect it before boarding?
A: Absolutely! You are welcome to drop by at any time during our normal business hours. There may be a small wait due to check ins and check outs, but we give tours at any time on any day 7 days a week.
Q: My dog has special needs. What accommodations can be made for us?
A: Our facility is well equipped for dogs with special needs. From fully climate-controlled runs to quiet spaces, we can accommodate any special need that your pet might have. Extra charges will apply for: medications, diaper changes, and hard to handle pets. We do not board females that are in heat.
Q: My dog or cat is on a special diet. Can I bring in my own food?
A: If your pet requires a special diet, we encourage you to bring their food when boarding. Our trained staff will follow your instructions to make sure your pet follows a regular diet. By pre-bagging each meal in a separate bag labeled with your pets’ name, your pet will receive the exact amount of food that you feed him or her at home.
Q: Can all my pets stay together in the same area?
A: Yes we can accommodate your wishes and board your pets together in the same kennel or cat condo, as space allows (typically we allow up to 5 dogs in our large double runs and 2 dogs in our large single runs- this allows adequate space for each pet and promotes both comfort and safety.) Up to 3 cats can be boarded together in one condo. Contact Holiday Kennels for specific details and price discounts on multiple pet boarding.
Q: Do you board aggressive dogs?
A: Aggressive dogs may be admitted for boarding in our non-social dog runs per manager approval. Appointments must be made in advance to arrange for a behavior assessment prior to boarding.
Q: What is your minimum age for boarding a dog?
A: The primary concern is the welfare of our guests. For this reason, our minimum boarding age for dogs is 4 months. It is generally recommended that puppies get their first round of “adult” shots at 12 weeks (including rabies) and the second round at 16 weeks. Additionally, in any kennel environment, a young pup could possibly be exposed to air-borne viruses it could not fight off. Our recommendation is to board puppies at your veterinarian’s office until they have reached our minimum age requirement.
Q: What makes Holiday Kennels a safe choice for my pet?
A: Holiday Kennels only employs safety-minded, intelligent staff members and all of our management team is certified by the American Red Cross in Pet CPR and First Aid. In the event of an emergency with your pet, we will first follow your instructions and then decide whether a visit to an emergency vet is in order. Management is on call around-the-clock in case of an emergency.
We also have procedures in place in case of natural disasters or accidental emergencies.
Q: What types of exercise options are available?
A: We offer one-on-one or group walks and playtimes in increments of 10, 15, and 30 minutes. Dogs are housed in indoor/outdoor dog runs that provide a good amount of activity daily. Dogs are only confined to the inside part of their run during cleaning, for about one hour daily. Cats are grouped together by behavior style and are free to roam the cattery during business hours. Toys, scratching posts, and treats are available all day!
Q: Why should I board my dog?
A: Boarding your dog is a great option to ensure that your pet receives quality, specialized care when you are not able to provide it. Boarding allows you to feel good about your trip without having to worry about your dog being alone. At Holiday Kennels, every pet is treated like our own and we love seeing the smiling faces of the pets and their owners upon each return visit.
Q: Why does my dog smell when I pick him up after being boarded?
A: At Holiday Kennels, we are meticulous in cleaning our kennels, and use hospital grade disinfectants to keep them spotless. However, in close quarters of a boarding kennel amongst other pet guests, a dog’s natural odor may become more noticeable.
Certain customers may also be more sensitive to pet odors after having not been with an animal for a while. We recommend scheduling a “go-home fresh bath” or grooming appointment for your pet before picking up. In fact, if your pet gets a bath or groom, boarding is “free” for the last day.
Q: My pets like to have toys with them. Can they have their favorite toys while boarding with Holiday Kennels?
A: Your pets may have one or two toys to play with during their stay. If you bring toys from home, be sure to mark them with permanent ink with your last name. Your pet’s toys will stay with them in their bedrooms and we do our best to return all toys, but we are not responsible if a toy is lost or destroyed.
You can also bring in your pets personal bedding if you like. Pets can be highly possessive of their personal bedding and feel more comfortable in their surroundings when they have it.
Q: My pet is so thirsty when she comes home from a boarding visit? Doesn’t she get water when she’s with you? Or, why won’t she drink when she’s being boarded?
A: Pets will frequently become very thirsty from the excitement and stress of seeing their family and loved ones again when they’re picked up. It’s natural and you should expect your pet to be a bit dehydrated from all the excitement once you get home.
While in our care, pets are monitored carefully for their consumption of fresh water, which is continuously checked and refreshed throughout the day. And, just like the excitement of coming home, when they first are checked-in and settled in their kennel, they will tend to become very thirsty. We watch this carefully, and are sure to provide plenty of fresh water upon check-in to get the pet fully hydrated. After the first 30 minutes or so, they settle into the new routine, get comfortable, and establish regular eating and drinking habits.
Q: My pet lost weight during their boarding visit. Was my pet fed while boarded there? Is my pet sick?
A: It is natural for a pet to lose between 5 to 10 pounds while being boarded. Most of the weight loss is due to excitement of being with other guests and the exercise they receive being in our large spacious runs. Pets that are in our social areas are getting constant activity which is not the norm to their more sedentary lifestyle at home. Therefore they burn a lot more calories during their boarding visit. In addition, some pets are just too anxious to eat all of their food at each feeding and may also lose a pound or two for this reason.